Effective June 1st, 2009 the following terms and conditions apply to all orders. When you place your order, the customer (you) acknowledges that you have read, understand and agree to the following terms and conditions:

I. Live Butterfly Guarantee:
Butterfly Releases by S (hereinafter BRS) guarantees that you will receive live and healthy butterflies for your event. As a precaution and good customer service, BRS always includes at least one extra butterfly with every order. In the event that more than the extra butterfly (or butterflies) supplied should arrive expired, BRS will give a pro-rated refund per butterfly as long as the expired butterflies are returned to BRS postmarked within five business days of your event. Please mail the deceased butterflies via First Class Mail to: Butterfly Releases by S, 9650 Universal Blvd #254, Orlando, FL 32819. You may also send digital photographs of the expired butterflies to max@butterflyreleasesbys.com instead. Under no circumstance will a refund be issued unless the expired butterflies are physically returned back to BRS at the aforementioned address within the specified time or if clear digital images are not sent back in the same time period. No refund will be provided for the extra butterfly (butterflies) that will be included with every order. You must notify BRS of the expired butterflies within 48 hours of release via email. Phone calls are not sufficient notification alone.

II. Arrival Guarantees:
Subject to the following exceptions, BRS guarantees that the butterflies will arrive in time for your event.

A. Circumstances Beyond Control
Circumstances beyond control, defined as, but not limited to “any natural disaster, approaching hurricane, acts of terrorism or war, airport terminal closures, road closures, medical emergencies ” and so forth in which neither the carrier, consumer, nor BRS have any control. If these unforeseen circumstances prevent or delay the delivery of butterflies in time for your event, you agree not to hold BRS responsible. You understand that no refund will be issued for such an order. Please note that shipping insurance cannot be purchased as the FedEx & UPS will not insure the transit of live animals, butterflies or any perishable goods. This is a standard policy across the shipping industry. Furthermore, the shipping carrier will not issue a refund on the shipment when the delay is due to circumstances beyond their control.

B. Customer Error
If the customer provides BRS with an incorrect or incomplete address or no one is at the address to receive the order, then BRS will accept no responsibility for the order. Accordingly, no refund will be issued for the butterflies or shipping costs. BRS highly recommends ensuring someone be home to receive the butterflies at time of delivery. If this is not possible, notify BRS well in advance of the shipment date to change the shipping address.

C. Carrier Error
If the package does not arrive in time for the event or in good condition due to carrier error, BRS will only refund the shipping costs for that order. BRS urges you to contact us immediately upon delivery concerning any carrier error in order to attempt to rectify the error.

III. Weather Guarantee and Cancellations:
BRS allows for weather related cancellations under certain conditions. The cancellation must be made at least 24 hours prior to the shipment of your order. For example, if the release is on a Saturday, the cancellation must be made by Wednesday 5pm, EST. Cancellation requests must be submitted by email to max@butterflyreleasesbys.com. Weather conditions will be verified by BRS. If weather conditions are indeed unfavorable, BRS will issue a refund less a $35.00 non-refundable deposit. This deposit may be applied to any future order of butterflies. Cancellation requests received with less than 24 hours notice will not be accepted or refunded. BRS will not be responsible should you fail to check on weather conditions. Accordingly, no refund will be issued for the butterflies or shipping costs.
Examples of unfavorable conditions are as follows:

A. Monarchs
If the forecasted high for the day of the release is below 55 degrees during a bright and sunny day
If the forecasted high is below 60 degrees during a gloomy and rainy day

B. Painted Lady and other Butterflies
If the forecasted high for the day of release is below 60 degrees during a bright sunny day
If the forecasted high is below 65 degrees during a gloomy and rainy day

IV. Non-Weather Cancellations:
For cancellations made at least 14 calendar days in advance of the event date, BRS will issue a refund less a $35 non-refundable deposit. No order may be cancelled within 14 calendar days of the event except for the aforementioned weather related guarantee. This deposit may be applied to any future order of butterflies and is transferable.

V. Other Issues Pertaining to Orders:
You must contact BRS immediately upon receipt to report any errors with your order (receiving the wrong packaging or the wrong butterflies, etc). An email is must be sent to max@butterflyreleasesbys.com and a phone call must be made to 407-517-4826 to report the issue. Please remember that if the customer contacts BRS immediately upon receipt of the order and informs BRS of any problem, BRS will make every reasonable effort to correct the issue. The sooner BRS is notified of an issue, the greater opportunity BRS will have to resolve the error.

VII. Refunds:
Credits, refunds or adjustments (in accordance with the above terms and conditions) will generally be issued within 10 business days.

VIII. Butterfly Substitution:
In order to comply with USDA regulations and environmental preservation, BRS reserves the right to substitute any butterfly species ordered with an appropriate butterfly. BRS additionally reserves the right to substitute any butterfly ordered to meet these regulations with no prior notification to the customer.

IX. Limited Liability:
You agree that BRS is liable for nothing more than the actual monetary value of the butterfly portion of the order. Under no circumstance will you hold BRS responsible for any damages as a result of delivery or non-delivery of the butterflies. Additionally, you agree that BRS shall be financially liable for nothing more than the original monetary value of the butterfly portion of the order. Furthermore, you agree to unconditionally release BRS of any liability pertaining to your order beyond the value of the butterflies purchased.

X. Butterfly Releases by S reserves the right to refuse, deny or cancel any order at our sole discretion

XI. Privacy Policy
BRS respects and protects your privacy. Therefore BRS never shares or sells your personal information with any third parties. Any information collected through this site is intended to be used for your transaction only. All personal information is secured via SSL (Secure Socket Layer) Technology.

Copyright 2009-2012, Butterfly Releases by S. All rights reserved.

Contact Us: max@butterflyreleasesbys.com

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